Warranty
Warranty
Every Mad Scientist battery pack is backed by an 8-year limited warranty — built to stand behind what we build. (Sample terms below — replace with your official policy.)
1–2
Business Days To Respond
8 YR
Limited Warranty
100%
Parts & Manufacturing Defects
USA
Built & Supported
What's Covered
- Manufacturing defects in cells, wiring, or casing
- BMS (Battery Management System) failures under normal use
- Premature capacity loss beyond expected performance
- Free repair or replacement for qualifying claims
What's Not Covered
- Damage from improper installation or wiring
- Physical damage, water intrusion beyond rated exposure, or accidents
- Use with incompatible chargers or equipment
- Normal wear and gradual capacity decline over time
Filing A Claim
EXPERIENCE
How the warranty process works
Most claims are resolved in a few simple steps.
1. Contact Us
Reach out with your order details and a description of the issue you're seeing.
2. We Diagnose
We'll walk through some basic checks with you, by phone or email, to confirm the cause.
3. Claim Reviewed
Qualifying claims are approved for repair or replacement under warranty terms.
4. Resolved
We repair, replace, or ship your unit back out — you're back up and running.